Product documentation
Installation, merchant, and product guidance.
Open app documentation →Support
Choose the right support path.
Product support remains with the separate Mainspring application. Corporate and service inquiries begin with a conversation.
Where to go
Product problem or business question?
Use product support when an installed product, account, billing flow, or merchant setup needs help. Request a corporate conversation when you are evaluating a new audit, pilot, implementation, or Enterprise workflow.
01Existing product or account: app support
02Installation and usage: product documentation
03New project or service: corporate inquiry
Merchant support
Help with Mainspring Recommend and Shopify workflows.
Open product support →Corporate inquiries
Audits, implementations, Knowledge pilots, and Enterprise workflows.
Qualify a conversation →Email hello@mainspringplatform.com →